Application Question
Medium difficulty • Concept in a practical situation
Question 1
Applied ConceptThe Indian Railways is the world's largest rail network under government operation. With reference to departmental undertakings, explain why it is structured as one and whether this structure is the most appropriate form for it.
- Indian Railways qualifies as a departmental undertaking because it is established as a department of the Ministry of Railways, funded directly from the government treasury through annual budget allocations, and staffed entirely by government servants under civil service rules.
- The departmental form is appropriate for Railways because it involves national security considerations (troop movement, strategic connectivity), requires high public accountability given the millions of daily passengers, and demands consistent policy implementation across the entire country.
- However, critics argue that Railways suffers from the classic disadvantages of departmental undertakings — excessive red tapism, political interference in pricing and route decisions, insensitivity to consumer needs, and inability to respond quickly to market opportunities — suggesting that greater operational autonomy would improve service quality.